Operator is the dominant telecommunications provider in Greece, among the five largest listed companies, with respect to capitalization, in the Athens Stock Exchange.
About the Client
Operator is the dominant telecommunications provider in Greece, among the five largest listed companies, with respect to capitalization, in the Athens Stock Exchange. The Group offers a full range of products and services, from broadband services, fixed and mobile telephony to satellite, high-speed data communications and leased line services
About the Project
The operator was running a Legacy System as part of Order Management and in order to use the benefits of RODOD, the operator implemented an end-to-end application suite from Oracle to support its IT transformation initiative, helping the provider deliver an enhanced customer experience, drive service innovation, accelerate time to market for new services and improve operational efficiency.
Operator has implemented a comprehensive customer relationship management (CRM), operations support system (OSS) and enterprise resource planning (ERP) solution from Oracle. The OSS components included Oracle( Communications Order and Service Management, Oracle Communications Service Activation and Oracle’s inventory management solution to enable automated fulfillment of asymmetric digital subscriber line (ADSL) broadband services
Implementation Highlights and Achievements
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