Head of Account Management

Reporting to: Head of Sales
Location: India

Know Covalense Global

We are a high-growth technology company transforming industries through advanced digital platforms, cutting-edge AI, and human-centric innovation. With 19 years in the industry, we are looking for leaders who can lead our next chapter of growth — delivering faster scale, deeper customer value, and a growth culture that thrives in an ever-changing tech landscape.

Why this role matters

At Covalense Global, Growth is our heartbeat where Technology is the engine. As we scale rapidly across markets and solutions, we are on a mission to scale its digital products and services globally. The Head of Account Management is the steward of that trust, responsible for growing revenue, influence, and long-term value within our most strategic enterprise accounts. This role blends industry expertise, strategic advisory, and commercial ownership. You will sit alongside CXOs as a trusted partner, shaping transformation roadmaps while expanding Covalense’s footprint across services, accelerators, and consulting offerings.

What you’ll own (Your Growth Canvas)

Strategic Account Ownership

Manage 4–10 enterprise accounts, calibrated by size, complexity, and growth potential.
Act as the single-threaded owner for account growth, satisfaction, and long-term value creation.
Ensure Covalense Global is seen as a strategic partner, not a vendor.

Account Growth Planning

Create and execute Account Growth Plans that clearly articulate:
- Client problem statements and transformation priorities
- Growth opportunities and whitespace across functions and geographies
- Short-term wins and multi-year value horizons
Translate account strategy into actionable pursuit plans with internal teams.

CXO Relationship Building

Build and nurture CXO and senior leadership relationships across business, technology, and operations.
Facilitate executive conversations around digital transformation, AI adoption, data strategy, and operational excellence.
Represent Covalense Global with confidence, clarity, and credibility at the highest levels.

Revenue Expansion & Value Mapping

Identify and drive cross-sell and upsell opportunities across:
- Digital transformation services
- AI, data, and analytics platforms
- Engineering, modernization, and accelerators
Map Covalense capabilities to client KPIs, outcomes, and investment priorities.

Renewals & Long-Term Engagements

Own renewals, extensions, and multi-year engagements, ensuring continuity and value realization.
Drive commercial discipline while preserving long-term relationships.

Cross-Functional Orchestration

Coordinate seamlessly with Pre-Sales, Delivery, Product, and Industry Practice teams.
Translate client feedback into product requirements and solution refinements.

Thought Leadership & Industry POV

Present industry POVs, insights, and future-state narratives to clients.
Bring relevant trends, benchmarks, and innovation ideas to account conversations.

What makes you a perfect fit

12–18+ years of experience in account management, consulting, or strategic client leadership roles.
Deep experience in one or more of CPG, Retail, Banking, or Insurance industries.
Strong understanding of cross-functional enterprise dynamics across business, technology, and delivery.
Proven ability to simplify complexity and communicate value clearly to senior stakeholders.
Track record of growing revenue within large, complex accounts.
Comfort operating at both strategy and execution levels.

Why join us?

You will own growth outcomes, not just relationships.
Direct line of sight to the CGO and growth leadership agenda.
Opportunity to shape how Covalense’s services, accelerators, and consulting evolve through real client insight.
A platform to build enduring CXO partnerships across industries.

This is a growth leadership role masquerading as account management. If you enjoy building trust, shaping vision, and turning insight into sustained revenue — Covalense Global is ready for you.

Hyderabad, India

Bangalore, India

Sydney, Australia

London, UK

Auckland, New Zealand

Plano, USA

Cambridge, Massachusetts, USA

Singapore

Vancouver, Canada

Head of Account Management

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