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Power Houses

Hyderabad, India

Unit – A, 5th Floor, Kapil Towers, Financial District, Nanakramguda, Gachibowli, Hyderabad – 500032 Telangana, India

Bangalore, India

Brigade IRV, #904, 9th Floor, Nallurhalli, Whitefield, Bengaluru – 560066 Karnataka, India

Sydney, Australia

Level 16, 1 Denison St, North Sydney, NSW 2060, Australia

London, UK

6th Floor 9 Appold Street, London, EC2A 2AP, United Kingdom

Auckland, New Zealand

5A, 109 Queen Street, Auckland 1010, New Zealand

Plano, USA

7924, Preston RD, STE 350, Plano, Texas 75024 , USA

Cambridge, Massachusetts, USA

1 Broadway, 14th Floor, Cambridge, MA 02142, United States

Singapore

100 Peck Seah Street, #08-14, PS100, Singapore 079333

Vancouver, Canada

Office 1566, 701 W Georgia Street, Vancouver, Pacific Center, BC V7Y 1G5, Canada

Frequently Asked Questions

A few quick answers to some common questions to get you started.

iBOT enhances customer experience by making interactions with your business smooth and efficient. It uses advanced AI technology to quickly understand and respond to customer questions in natural language, just like a human agent. iBOT provides fast and accurate access to information and product catalogs, and it offers personalized recommendations based on customer preferences. This leads to quicker resolutions, higher satisfaction, and a more enjoyable experience for your customers.

iBOT's top features include:

> Natural Language Understanding: iBOT can interpret and respond to customer queries accurately, making interactions feel natural and human-like.

> Quick Access to Product Catalogs: Customers can easily browse and find products, with direct links to add items to their shopping carts.

> Personalized Recommendations: iBOT uses a robust recommendation engine to suggest products based on customer behavior, preferences, and compatibility requirements.

> Seamless Integration: iBOT integrates effortlessly with existing data systems and leading Large Language Models (LLMs), ensuring smooth data flow and interoperability.

> Advanced Admin Dashboard: The dashboard helps track key performance indicators (KPIs) related to the sales funnel and other business metrics.

iBOT offers several benefits to businesses, including:

Improved Customer Experience: Enhances satisfaction by providing quick and accurate responses.

> Increased Conversion Rates: Personalized product recommendations and easy access to information help drive sales.

> Efficient Operations: Reduces the workload on human agents by handling routine queries and tasks, leading to cost savings.

> Enhanced Customer Loyalty: A seamless and satisfying user experience encourages repeat business and long-term customer relationships.

> Scalability: Capable of handling increased customer interactions and data loads as the business grows.

iBOT ensures data security by using role-based access control (RBAC), which restricts access to sensitive data based on user roles. This means that only authorized personnel can view or modify sensitive information, protecting data privacy and preventing unauthorized access.

iBOT uses advanced parsing techniques and sophisticated AI algorithms to ensure data accuracy and reliability. It undergoes rigorous testing and validation processes to maintain high standards of data integrity. This ensures that the insights provided are trustworthy and can be used confidently for informed decision-making.

Yes, iBOT is designed to integrate seamlessly with existing data systems and Large Language Model (LLMs). This ensures that it can work efficiently within your current technological infrastructure, facilitating smooth data flow and operational continuity.

iBOT is industry-agnostic, meaning it can be beneficial across various sectors, including retail, healthcare, finance, government, education, and more. It provides tailored solutions to meet the diverse needs of different industries, enhancing operational efficiency and customer satisfaction.

iBOT contributes to revenue generation by:

> Enhancing Customer Experience: Satisfied customers are more likely to make purchases and return for future business.

> Increasing Conversion Rates: Personalized recommendations and efficient service lead to higher sales.

> Improving Operational Efficiency: Streamlining processes reduces costs and frees up resources for revenue-generating activities.

> Providing Actionable Insights: Advanced analytics help businesses make informed decisions that drive growth and profitability.

iBOT employs scalable technology, including LLM clusters, to handle increased customer interactions and data loads. This ensures that performance remains high and services are uninterrupted even as your business grows.

Yes, iBOT offers customization options to tailor the solutions according to your specific business needs. This ensures maximum value and efficiency by addressing the unique challenges and requirements of your organization.

iBOT's advanced analytics dashboard captures key performance indicators (KPIs) related to the sales funnel. By providing detailed insights, it helps businesses optimize their sales processes, improve conversion rates, and enhance overall sales performance.

Support and maintenance services for iBOT include:

> One-Month Warranty After UAT: Ensures that any initial issues are addressed promptly.

> Bug Fixing: Available if enrolled in an Annual Maintenance Contract (AMC).

> Customization Services: Tailored services to modify the solution to fit new requirements.

> Business-As-Usual (BAU) Services: Ongoing support for daily operational needs.

> Upgrades: May be free or at cost, depending on the chosen version and plan, ensuring that the system remains up-to-date and efficient.

CG Lense | Covalense Global