Convergent Charging and Billing Platform - CSP In Taiwan
Asia-based telecommunication services provider. The Company operates its businesses through the provision of urban network, remote distance network, international network, the fourth and third generation mobile phone and telecommunication services.
About the Client
Asia-based telecommunication services provider. The Company operates its businesses through the provision of urban network, remote distance network, international network, the fourth and third generation mobile phone and telecommunication services.
Business Objective
Tapping Increasing revenue potentials and reducing operational costs by consolidating business processes and systems- Convergent Charging and Billing platform which is scalable and robust
Adapting quickly to changing market demands and competitive pressures with a future-proof solution that enables rapid launch of new service offerings and business models – Enabling the new business models for monetizing 3G, 4G and FTE services
Acquiring and retaining the right customers by offering high margin, high-value services and increasing customer loyalty with customer-focused billing options – Ability to create personalized offers in quick time
Eliminate the bill shock disputes and henceforth the revenue leaks by moving closer towards real-time charging
Implementation Highlights and Achievements
Demonstrated performance of Oracle stack (ECE, BRM) by exceeding the expectation from performance SLAs for rating and billing of 3.5 million subscribers
Implementation of Convergent Charging and Revenue Management Solution based on new Oracle Communications suite of products – Oracle PDC, OCOMC, ECE, BRM and BI
Migration of 3 million individual and corporate customers from BSCS to Oracle BRM
Making the system ready for parallel run in 4 months’
A standards-based, future proof, high performing and horizontally scalable solution
The customizations in legacy have been replaced with OOB configuration in the new system
Implementation of SIT test case automation using cTAF (Covalense Test Automation Framework)
Business Benefits
Improving the time to market for new 4G offering
Readiness for next phase, the complete online charging phase to eliminate bill shock and revenue leakage due to that
Better maintainability with OOB configurations
Horizontally scalable solution to meet any performance demands of future
Regression test automation
Flexibility in generating single or multiple bills for telco and non-telco services, this was a limitation in the legacy
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