Business Analyst – Microsoft Dynamics 365 CRM

Experience: 7+ years

Role Overview

We are seeking a Functional Business Analyst to support CRM and business application initiatives in the healthcare domain. The role bridges business stakeholders and technical teams eliciting requirements, defining functional solutions on Microsoft Dynamics 365, and delivering quality business analysis documentation.

Key Responsibilities

Lead business analysis planning and monitoring across assigned projects.
Elicit, analyse, and document business and functional requirements for Dynamics 365 / Dynamics CRM solutions.
Prepare key deliverables including BRDs, FRDs, and Requirements Traceability Matrices.
Translate healthcare business processes into CRM functional designs and support gap analysis and solution identification.
Collaborate with developers, testers, and project teams through delivery, including UAT support.
Manage stakeholder communication and requirement changes.

Required Skills & Experience

Proven Functional/Business Analyst experience on CRM projects, preferably in healthcare.
Hands-on functional experience with Microsoft Dynamics 365 CE / Dynamics CRM.
Strong documentation skills BRD, FRD, traceability matrices, user stories.
Excellent stakeholder engagement and communication skills; experience in Agile or hybrid environments.

Desirable

Power Platform exposure, healthcare compliance knowledge, Azure DevOps/Jira, and BA certification (CBAP/PMI-PBA).

Business Analyst – Microsoft Dynamics 365 CRM

Hyderabad, India

Bangalore, India

Sydney, Australia

London, UK

Auckland, New Zealand

Plano, USA

Cambridge, Massachusetts, USA

Singapore

Vancouver, Canada

Business Analyst – Microsoft Dynamics 365 CRM

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